With 37+ years of experience in the healthcare industry, Mary Jane (aka MJ) has an in-depth knowledge of physician office and hospital inter-workings such as procedures, billing, claims adjudication, and benefit administration. In her role as Client Account Manager, MJ serves as an employee advocate when assistance is needed in order to resolve ongoing issues.
Additionally, her many years of experience dealing with Medicare makes her the ideal resource for clients and employees looking to navigate this important subject. Her focus is to first ensure that members are aware of the Medicare enrollment process. After applying, MJ is then able to research and advise on the various options available in the Individual and Group Medicare Supplement markets.
In her capacity as Client Service Supervisor, Erica oversees The Broker Network's client support staff. Additionally, as Senior Account Manager to some of BNI's largest clients, her duties range from conducting renewal meetings with company decision-makers to guiding employee open enrollment meetings.